Frequently Asked Questions

About Us


Deep Time Fossils is headquartered at the Dinosaur Resource Center in Woodland Park, Colorado. We are real paleontologists who spend our summers digging fossils and our winters building skeletons. All of our casts duplicate the detail from the original bone down to the microscopic level and make excellent displays in museums or in your home. Stop by our museum, check out our videos, or sign up for our newsletter at the bottom of the page to stay up to date on the new scientific breakthroughs we are involved in, see new products, and learn about what we do!




Return Policy


Our casts are all museum grade and we stand behind our products. However, if you’re not satisfied with your purchase, let us know and we’ll fix it. If you’d like to return it, contact us and we’ll send you a shipping label to print. Return the cast at our expense for a full refund. Refunds will be issued through PayPal unless otherwise arranged.




When will my order ship?


Most orders placed during the week will ship within 1-2 business days as long as the product is in stock. Orders placed on the weekend will go out on Mondays as long as the product is in stock. If there are any issues with your order, such as a product not being in stock, we will contact you and let you know when shipping will occur.




My package has not arrived.


We're so sorry! Please give it a few days beyond the original shipping estimate and if it has not arrived by then contact your post office to see if they know where the package is. If they cannot help you please contact us and we will get it sorted out. *Due to the current upheaval within the USPS, we unfortunately cannot 100% garuntee shipping dates, including for the holidays. We greatly apologize for this inconvenience.




Do you offer international shipping?


Yes, we do!




Do you offer wholesale pricing?


We do. If you are interested in wholesale pricing please contact janelle@rmdrc.com and she will help you set up an order.




Will my order arrive in time for the holidays?


The last day to order for Christmas delivery via the USPS is December 13th. Unfortunately we still cannot 100% promise holiday delivery due to the upheavel the USPS is currently experiencing, so the sooner you can order the better.




Terms & Conditions


This website is owned and operated by Triebold Paleontology. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors replica fossils from dinosaurs and other ancient animals. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to use our website and/or receive our services, you must be at least thirteen years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes, customs fees, and possible transaction fees, will be charged to your payment method. We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Triebold Paleontology. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. To the maximum extent permitted by applicable law, Triebold Paleontology assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please notify us at any time. Triebold Paleontology 201 S Fairview St, Woodland Park, CO 80863 719-686-1820




Privacy Policy


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated herein only. We collect such Non-personal and Personal Information for the following purposes: 1. To provide and operate the Services; 2. To provide our Users with ongoing customer assistance and technical support; 3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; 4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 5. To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.




Customs Fees


Some international orders may incur customs fees. Customers are responsible for paying these customs fees.





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DeepTime Fossils is a part of Triebold Paleontology, Inc., headquartered in the Rocky Mountain Dinosaur Resource Center.

If you are interested in reselling DeepTime Fossil merchandise, contact janelle@rmdrc.com for a wholesale price list. For long-time DeepTime Fossil customers, wherever possible, we have kept the original inventory numbers so the legacy item numbers are valid.

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719-686-1820

201 S Fairview St, Woodland Park, CO 80863